Behavioral healthcare facilities will have different needs regarding the admissions, treatment, and discharge process for patients. For example, one facility may treat only co-occurring substance use and mental health disorders. In contrast, another facility may treat co-occurring substance use disorders (SUDs), mental health disorders, and process addictions. When treating patients with different needs, your facility will also need additional accommodations when tracking admissions, medical records, billing, and more.
At Lightning Step Technologies, our All-In-One CRM (Customer Relation Management), EMR (Electronic Medical Record), and RCM (Revenue Cycle Management) system can help streamline processes. We can provide your facility with the ability to customize your forms and record-keeping process to meet you and your patients’ specific needs.
Why Does a Facility Need Custom Forms?
Most behavioral healthcare facilities treat different disorders. Some may only treat mental health disorders, while others may only treat SUDs. From admissions to discharge, the varying needs of patients will need to be considered in your documentation process.
Our easy-to-use custom form builder makes viewing and entering data effortless for staff as well, creating more time for patient care. It features a “drag and drop” building interface and can be utilized by anyone at the facility.
Additionally, our custom forms provide a feature for clinical assessment scores where judgments on treatment can be made based on completed assessments. This component is customizable and puts the control in the facility’s hands.
The Need for Custom Forms With CRM
When entering data in your CRM, the ability to customize your forms is crucial. For example, during a pre-admission, your facility needs to know if a patient is a suitable fit for you and your therapeutic processes. In order to determine this, you may need to ask specific questions. If your facility treats co-occurring addiction and mental health disorders but doesn’t treat specific mental health disorders – such as schizophrenia – you may need to add a question in your pre-admission assessment about what the patient is diagnosed with or what symptoms they are experiencing.
With a standard CRM system, you may be expected to use a “one-size-fits-all” pre-admission form. When this occurs, you might have to make sure all staff knows to skip over certain questions that don’t pertain to your facility or ensure that they ask additional questions that aren’t in your pre-admission form. However, with Lightning Step’s CRM, you have the ability to customize the forms you need that pertain to your facility.
The Importance of Customization With EMR
During the treatment process, your staff will need to collect copious amounts of data. Each patient who walks through your doors will be unique and having an EMR that can reflect this can be crucial to the way you run things. At Lightning Step Technologies, our EMR allows your behavioral healthcare facility to identify and monitor financial, strategic, and operational risks by enabling clinicians to update a patient’s medical documents and charts continually. In order to do this, we provide you with preloaded forms, consents, and tools for intake, which can be customized to what your facility offers and what your patients need.
Using RCM With the Ability to Customize
RCM with Lightning Step Technologies helps your behavioral healthcare facility be in control of billing through our easy-to-use, integrative, and communicative software. Our RCM will tie together the business and clinical sides of your healthcare practice and make many administrative tasks automated. Our software ensures that the patient or insurance provider receives their bill as soon as possible and prevents missing billable days, thus revenue for your program. It also helps ensure bills are paid on time and that backlogging does not occur.
However, in order for tasks to be automated, you will need to customize your forms to your billing needs. For example, your facility may only provide an IOP level of care. Customizing this in Lightning Step’s RCM can allow for charges to be automated to fit your facility’s needs. Our RCM can even automate charges based on attendance.
Integrating Your CRM, EMR, and RCM
At Lightning Step Technologies, our All-In-One solution fully integrates CRM, EMR, and RCM. Our software will combine all data collected by your staff and compile it into one system. Our single efficient system is user-friendly, making it easy to use for any staff member and executive leader.
Using real-time data, our software can point out mistakes without the need to go searching for them, and they will limit the number of errors made due to duplicate data. When you can customize your forms to fit your facility’s needs, you can ensure everything runs as smoothly as possible.
When a behavioral healthcare facility has user-friendly software to utilize across all departments, they can better focus on patient care, improving the facility’s reputation and patient morale. When staff members eliminate time spent behind a computer manually typing information or searching for data, they can spend more time providing quality care to patients instead.[divider]
All behavioral healthcare facilities are different. What your facility treats will be different from another, and your patients’ needs will vary as a result. In order to best document business practices and the treatment process, the ability to customize forms is essential. With Lightning Step Technologies, our All-In-One CRM, EMR, and RCM system allows your facility to customize forms to you and your patients’ needs. With our fully-integrated software, your customized forms can help reduce how often you enter data and reduce the number of errors that can occur during data entry. Your facility will also have the ability to customize your billing process. At Lightning Step Technologies, we can help your treatment center guide your patients from referral to discharge, track medical records, and manage insurance claims and invoices, all within one seamless system. Our software ensures that your staff spends less time behind a computer and more time doing what you do best: saving lives. To learn more about our All-In-One system, schedule a demo today.