When a patient seeks treatment, there are many individuals to work with and tasks to complete prior to showing up at a facility. Although a patient may be working with several staff on the admission team, the initial contact is usually with a member of the front-desk or intake team. This department contains experts in coordinating insurance and payment information, travel plans and other critical steps within the admissions process.
During treatment, a patient is provided with several different types of services, with a variety of different types of health professionals. These interactions will most likely occur in a variety of settings, from online, in office, in groups, in the community and possibly in the workplace
Having an established process can make this collaboration easier. Lightning Step offers a system that can meet your organization’s need for effective and clear communication. Our solution combines a CRM (Customer Relation Management), RCM (Revenue Cycle Management), and EMR (Electronic Medical Records) in a single web-based platform of care. With a single-entry point where all departments of your organization can be continually notified and connected.
Clinical assessment and documentation take time. When all the information is not immediately accessible, valuable time is wasted. At no point in the care delivery process should a patient have to be reentered into a system because the level of care changed. The Lightning Step solution eliminates this frustration with lightning threading that autogenerates data throughout the entire system. All parts of the client chart are accessible. Experience the robust capabilities of a full-fledged EMR, RCM, and CRM with the ease of a central location.
The Lightning Step Calendar serves as the cornerstone for your staff to understand their role as a team in providing high-quality patient care. The calendar allows for the addition of recurring events, such as weekly team meetings on Wednesdays or a patient’s psychiatry appointment every Tuesday morning. Having recurring events means that nothing important goes overlooked, especially when scheduling other events that may conflict with something already established. The core benefits of the calendar include:
Overarching Organization Visibility
In every system, the calendar events should be made visible to specific users and user types. This is helpful when a meeting is comprised of only therapists or nurses or when there is a meeting that requires the attendance of only the staff directly involved in the care of a specific patient. It also ensures that the calendar remains accessible and does not become too cluttered with those not involved in certain events.
Clinical Service Preparation
The clinician can look at their schedule for the day or week on the calendar and have an idea of the type of preparation needed before each appointment, thus helping them plan their day. Knowing what to expect when walking into a session will show the patient that you care for and understand them and that a unified team is working together to help them reach a state of wellness.
If a new patient has been referred to your treatment center by an external healthcare professional, that clinician’s notes can be attached to the scheduled event. The internal clinician preparing to see the new patient can read those notes and gain an understanding of the problem without needing to search for it. Additionally, if a patient is being seen by both a therapist and psychiatrist at the center, the clinical notes on the calendar can help these two team members better coordinate their strategy through transparency.