A Letter from the CEO of Lightning Step, Kirk Monroe

I joined Lightning Step to make a difference in the way that treatment centers operate. Within facility operations there are multiple inefficiencies, from spreadsheets that vary wildly with no system in place, to the constant need for re-entering data from one system to another, leading to more errors, and requiring unnecessary extra staffing. Lightning Step is the solution the industry needs. The amount of staff overhead needed to run multiple systems is astounding. 

Prior to Lightning Step, I was the Chief Financial Officer of a multi-state treatment company, which is one of the most successful teen and young adult treatment facilities in the country. With over a decade of experience, I want to apply my knowledge of billing software for mental health professionals, automated accrued revenue and business strategy to bring immense value to our customers. Given my experience, I’ve seen again and again that relying on manual processes creates unnecessary staff overhead.

With over a decade of experience, I want to apply my knowledge of billing software for mental health professionals, automated accrued revenue and business strategy to bring immense value to our customers.

I know your pain, I have been there, as have all of us on the Lightning Step team, who along with our partners have over 100 years of collective experience in the mental health and substance abuse treatment fields. For example, in one of my past experiences, one AR clerk worked on payment plans off of one spreadsheet and another person worked on patient account statements on different spreadsheets, while 2 analysts worked on accruing the revenue weekly and monthly in a completely different spreadsheet. The entire financial organization was operating across multiple spreadsheets, and why? Because there was not a good system for behavioral health that could streamline healthcare reporting and do all of this for them automatically. If Lightning Step had existed at that time, their staffing budget could have been reduced by 50% in the finance department alone. 

Why Lightning Step?​

When organizations have the power to operate in one system, they can automate reporting, reduce staff overhead, and experience fewer errors. Best of all, management has clarity with one system that operates seamlessly across their entire business. At Lightning Step, we have worked tirelessly to upgrade our software for our customers. And now we’re adding new features to meet your treatment facilities’ changing needs. We’re now fully integrated with CallTrackingMetrics. And we’ve made a complete overhaul of our EMR calendar, to further improve our clients’ overall efficiency and speed.

When organizations have the power to operate in one system, they can automate reporting, reduce staff overhead, and experience fewer errors. Best of all, management has clarity with one system that operates seamlessly across their entire business.

Kirk Monroe, Chief Executive Officer (CEO), Lightning Step

What Makes Us Different?

As former treatment center operators like you, Lightning Step exists to solve the problems that you face, and that we have all faced ourselves. Within our individual careers, none of us could find a software that really worked, from admissions to clinical to billing, that was truly one system.

  • At Lightning Step, the CRMEMR, and Insurance Billing/Private Pay Billing platform is all one system.
  • Further, it is owned directly by Lightning Step, so we are fully committed to making sure it works successfully for you. Lightning Step is not multiple systems stuck together, there is no button to move from one module to the next, information dynamically moves where it needs to, making it easier for you.
  • This all-in-one system creates the ability to compare data easily and help your treatment center to succeed and streamline healthcare processes, without unnecessary time being spent on admin tasks that can be more efficient.

We’d love for you to contact us to learn more about our latest features and solutions, so you can better understand the difference that we could make to your company operations. At Lightning Step, we know that most treatment centers are driven by passion, not profits. But we also know that now more than ever, organizations need to be aware of their bottom line in order to continue to best serve those in need of their vital services. Our newest All-In-One EMR will give your clinical, marketing, and administration staff the tools they need to empower them to do more – and save you the high cost of inefficiencies.

Sincerely,

Kirk Monroe, CEO
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Kirk Monroe, CEO
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