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Please provide more info

1) Hi ,

Could you perhaps send the MR# of a client where some of these inconsistencies are reflected, so I can proceed on a case-based occurrence of this issue?

Kind Regards
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2) Hi ,

In order to help you I am going to need the following:

  • Name of the Users who reported the issue.
  • Name and MR# of the client whom the User is currently having this issue with.

Screen Captures and a link to the Client Profile can also help expedite the investigation.

PC
Windows Key + Shift + S

Mac
Command + Shift + 3

Thanks!

Kind Regards

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The regular workflow on tickets requires us to request Users with information or evidence, that may support a claim of an ensuing error or bug, if you can attest that this issue occurs again, please open a new ticket and let us know as soon as it occurs so we can immediately investigate this matter.