Privacy Policy
Who We Are
Lightning Step Technologies, LLC (“Lightning Step,” “we,” “our,” or “us”) operates the website at www.lightningstep.com (“Website”), our proprietary electronic records management, customer relationship management, and revenue cycle management platform (the “Platform”), and our proprietary mobile and tablet application (the “App,” and, together with the Website and Platform, the “Services”).
Our Privacy Policy was last updated on June 26, 2023. It governs the privacy terms of the Services. If you do not agree to be bound by our Privacy Policy (as updated from time to time), you should not access or use the Services. Any capitalized terms not defined in our Privacy Policy, have the meaning as specified in our Terms of Service.
Your Privacy
We are committed to following all applicable legal requirements to protect your privacy. Our Privacy Policy is a legal statement that explains how we may collect information from you through your use of the Services, how we may share or disclose your information, and how you may make choices with respect to our use of your information. You will see terms in our Privacy Policy that are capitalized. These terms have meanings as described in the “Definitions” section below.
Definitions
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“Anonymized Data” is anonymized and aggregated information that may be created or derived from your Personal Data or Usage Data.
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“Cookies” are small pieces of data sent to your browser and stored on your device when you use the Services, which are unique to your device or account.
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“Data Controller” means a natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal data are, or are to be, processed. For the purpose of this Privacy Policy, we are a Data Controller of your data.
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“Data Processor” or “Service Provider” means any natural or legal person who processes the data on behalf of the Data Controller. We may use the services of various Service Providers in order to process your data more effectively.
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“Data Subject” is any living individual who is the subject of Personal Data.
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“Personal Data” means data identifying, relating to, describing, reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with or about a living individual or a household.
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“Usage Data” is data about how you access and use the Services that is collected automatically either by the use of the Services or from the Services infrastructure itself (for example, the duration of a page visit).
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“User” is the individual using our Services. User corresponds to the Data Subject, who is the subject of Personal Data.
Information Collection
We collect several different types of information for various purposes to provide and improve our Services.
We collect information from you both when you provide it voluntarily and automatically when you access or use the Services. We collect Personal Data from you and any devices you use when you use the Services, register for an account with us, update or add information to your account, provide us information on a web form, via email, over the telephone, or through the Services, engage or connect with us through one of our social media pages, or otherwise correspond with us.
In addition, we collect Personal Data about you from third parties in connection with the Services, including service providers (e.g., hosting, data analytics, payment processing, communications, customer service, and advertising providers), social media platforms, and promotional partners.
Types of Data We Collect and Use Personal Data
While using our Services, we may ask you to provide us with certain Personal Data, including, but not limited to: email address, name, company name, phone number, address, state, province, ZIP/postal code, city, Cookies and Usage Data.
Account Registration Information
Some of the Personal Data we will ask you to provide or is collected by us is required in order to enable you to login and/or access your account and some of our Services, namely the Platform and App. This may include your name, address, email address, and phone number. You also have the option to provide us with some additional Personal Data in order to make your account more personalized or in order to store your Personal Data. We use this Personal Data:
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To provide, maintain, personalize and improve our Services.
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To respond to your questions and requests.
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To create, maintain and personalize your account with us.
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To provide customer support.
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To notify you about changes to our Services.
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To allow you to participate in interactive features of our Services when you choose to do so.
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To provide you with news, special offers, and general information about other goods, services, and events which we offer that are similar to those that you have already purchased or enquired about, unless you have opted not to receive such information.
Newsletter Registration Information
You may provide your email address and/or phone number in order to receive our newsletters and other communications. We may use this Personal Data to contact you with newsletters, marketing, or promotional materials and other information that may be of interest to you. By providing your email address and/or phone number, you consent to receive emails and/or text messages from or on behalf of us and our partners and suppliers for such purposes. You may opt out of receiving future marketing communications from us by following the unsubscribe link or instructions provided in any email or text message we send. Even if you opt out of receiving marketing messages, we may still contact you for transactional purposes.
Customer Service Information
Some of the Personal Data we will ask you to provide or is collected by us, including name, company name, email, phone number, and state, is required in order to schedule a demo of our Services through our Website. You may also provide any Personal Data that you choose, whether by phone, email, or chat, to our sales and customer service representatives. We use this Personal Data:
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To provide, maintain, personalize and improve our Services.
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To respond to your questions and requests.
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To provide customer support.
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To allow you to participate in interactive features of our Services when you choose to do so.
Usage Data, Tracking, and Cookies
We may also collect Usage Data through your use of the Services. This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Services that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.
We use Cookies and similar tracking technologies to track User activity on our Services and hold certain information, such as your preferences with respect to the Services. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Services.
You can instruct your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if you do not accept Cookies, you may not be able to use some portions of our Services.
Examples of Cookies we use include: session cookies (we use these cookies, which expire at the end of each session, to operate our Services) and preference cookies (we use these cookies, which are retained for future sessions until their set expiry date (unless sooner deleted by the User), to remember your preferences and various settings).
We use this Personal Data:
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To create, maintain and personalize your account with us.
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To provide, maintain, personalize, and improve our Services.
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To provide customer support.
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To monitor the usage of our Services.
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To allow you to participate in interactive features of our Services when you choose to do so.
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To gather analysis or valuable information so that we can improve our Services.
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To detect, prevent, and address technical issues.
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To provide you with news, special offers, and general information about other goods, services, and events which we offer that are similar to those that you have already purchased or enquired about, unless you have opted not to receive such information.
Retention of Data
We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.
We will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Services, or we are legally obligated to retain Usage Data for longer periods.
Transfer Of Data
Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.
We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data, including Personal Data.
Your consent to this Privacy Policy through your submission of such information represents your agreement to that transfer.
Disclosure Of Data
We do not sell Personal Data. In connection with the Services, we may disclose your Personal Data to certain third parties who we engaged to help us run our business and perform the Services, as further described below with respect to “Service Providers”, or where we have another legitimate interest in doing so. Additionally, we may disclose your Personal Data as described here:
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Business Transaction.If we are involved in a merger, acquisition, or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.
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Disclosure for Law Enforcement.Under certain circumstances, we may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
Security Of Data
The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
Legal Basis for Processing Personal Data Under General Data Protection Regulation (GDPR)
If you are from the European Economic Area (EEA), our legal basis for collecting and using the Personal Data described in this Privacy Policy depends on the Personal Data we collect and the specific context in which we collect it.
We may process your Personal Data for the following purposes:
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We need to perform a contract with you.
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You have given us consent to do so.
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The processing is in our legitimate interests (including to provide and improve the Services and to communicate with you for Services-related purposes) and it’s not overridden by your rights.
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To comply with the law.
Your Rights and Choices Regarding Your Information
Depending on where you live, you may have certain data protection rights with respect to your Personal Data that we have collected and used under certain circumstances, which may include:*
The right to request the following information regarding our use of your Personal Data:
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The categories of your Personal Data that we have collected
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The purposes for which we have collected or used such Personal Data
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The categories of sources for the Personal Data we have collected about you
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The categories of third parties with whom we have disclosed your Personal Data
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If we have disclosed your Personal Data for a business purpose, a list identifying the Personal Data categories that each category of recipient obtained
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If we have sold your personal information, a list identifying the Personal Data categories that each category of recipient purchased
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The right to rectify your Personal Data if it is inaccurate or incomplete.
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The right to object to our processing of your Personal Data.
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The right to request restriction of our processing of your Personal Data.
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The right to receive a copy of your Personal Data in a structured, machine-readable, and commonly used format.
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The right to withdraw consent at any time where we relied on your consent to process your Personal Data.
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The right to request erase of your Personal Data when we no longer need such data in connection with our Services (subject to certain exceptions that may apply under applicable law).
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The right to opt out of sales of your Personal Data.
However, these rights are not absolute, and in certain cases we may decline your request as permitted by law. Please note that we may ask you to verify your identity before responding to such requests.
*If you are a resident of a jurisdiction where one or more of these rights are granted to you under applicable law, and you wish to exercise any such rights listed above, please contact us using any of the methods listed in the “Contact Us” section below.
Service Providers
We may employ third-party companies and individuals to facilitate our Services (“Service Providers”), to provide the Services on our behalf, to perform Services-related services or to assist us in analyzing how our Services are used.
These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
We may use third-party Service Providers to monitor and analyze the use of our Services, including Google Analytics. Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Services. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.
You can opt-out of having made your activity on the Services available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.
For more information on the privacy practices of Google, please visit: http://www.google.com/intl/en/policies/privacy/.
Links To Other Sites
Note that this Privacy Policy does not apply to the practices of third parties that we do not own or control, including any third-party sites, services, and applications that are linked or made available on the Services that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
Children’s Privacy
Our Services do not address anyone under the age of 18 (“Children” or “Child”). If you do not meet this age requirement, then you must not access or use our Services.
We do not knowingly collect Personal Data from Children. If you are a parent or guardian and you are aware that your Child has provided us with Personal Data, please contact us using any of the methods listed in the “Contact Us” section below. If we become aware that we have collected Personal Data from Children without verification of parental consent, we take steps to remove that information from our servers.
Changes To This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.
We will let you know via email and/or a prominent notice on our Services, prior to the change becoming effective and update the date at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions about this Privacy Policy or use of your Personal Data, please contact us through any of the methods listed below:
Mail: Lightning Step HQ, Attn: Legal Department, 5757 Woodway Drive, Suite 278, Houston, TX 77057
Email: support@lightningstep.com
