Switching to a new system can be anxiety-inducing because you do not know what to expect. Therefore, there are many things that you will need to figure out before determining the right system. You may also wonder if someone will be available to help you.
At Lightning Step Technologies, specialists are with you every step of the way. Everyone that switches to our All-In-One system has access to these specialists. Our experts have years of experience with this software. They are here to help your team navigate the system, answer any questions, and make the transition effortless.
When you connect with our sales team, they will ask you questions about your facility. From these questions, we will be able to customize your platform to suit your needs. Each facility is different, so we understand that everyone’s platform will not be the same. With this customizable feature, your staff can easily navigate the system. Also, with this first call, there will be a tentative date given when the platform will go live.
A team member will stay in contact with your team throughout the entire process. When a decision is made about the customization of your platform, our team will show yours how to navigate it. The great thing about this stage is the collaboration between our company and yours. We will get to know one another and build rapport while building your platform.
The team members you choose to administrate your platform will then be trained on how to navigate the system. They will learn the processes and procedures of the system and will be able to ask questions. By this point, all the lists created in the original call have been checked off, so your members will be able to learn about the system without features being added later.
A couple of weeks before the system goes live, Lightning Step will import your facility’s current census. In the meantime, you will continue to put your data into your existing system. Once the system is ready to go live, the team will use your patient admissions from the past two weeks to train your team on how to use our All-In-One system.
A couple of days prior, a specialist will be assigned to you and assist you beyond the date the platform goes live. If you have more than one location, a specialist will travel to those locations. We want to make sure your team can navigate the system easily at any site.
We offer on-site training so the specialist can come to your facility, or you can choose to do the training virtually. The specialists will stay at your facility two to seven days after the “go live” date. This is to ensure your questions are answered that arise after using the system. Further, there may be some information or questions that were not covered during the initial training.
After the system goes live, the specialist will train your team by group, including:
Each group has a different job, so it is easier for everybody if they are trained based on their job titles. Most facilities can be trained in two to three days, and the dates should not be scheduled around holidays. This gives our specialists adequate time to train your staff and answer any questions.
It is an easy process to begin using our All-In-One system. Our staff will customize your platform, ask for your suggestions, and keep you updated every step of the way. When you begin using Lightning Step, your charts will be imported into the system using a PDF file. You will have access to your client’s information, and the new patients will be imported at the go-live date.
This is an exciting time for your facility because you will be using a premier system that will streamline your ability to access patient information. This will inevitably boost your facility’s ability to tackle work more efficiently and quickly and help your company grow.
If any questions arise, we are here to answer them. The facilities that use our system can testify that the switch from a previous system to ours was not complicated and that you will be happy you made the switch. We look forward to building a relationship with you and are happy you are considering using our software.
Say goodbye to the days of tedious and boring data entry. We know working long hours is tiresome and the feeling of dread when you can’t spend as much time with patients. We have been there, and we get it! With our fully integrated All-In-One system, you will no longer need to worry about this. You can put the data into the CRM and then allow the system to do what it was designed to do: work for you. The system will autogenerate information so you can spend less time in the office and more time on the floor or at home. We designed a user-friendly system that could bear the load while you enjoy your professional and personal passions. We encourage you to give our All-In-One system a try because it will save you time, money, and resources. To learn more about our All-In-One system, schedule a demo today.