We are thrilled to bring an exciting new feature to Lightning Step Technologies All-in-One EMR. We can now provide a more robust call center platform that will allow your admissions team to not only track every call, but also capture detailed demographics about your clients on the first inquiry. We automate key demographic data from every caller instead of having to hand-type each new number, name, and source of call into our system. This will speed up your workflow by creating more efficient systems that will generate seamless transitions throughout our software.
For true admission conversion, being able to track every call is vital in determining your true conversion rate. Taking a call during your drive to your next appointment can mean that the data might not make it back into the CRM, especially if it was a non-viable call. With our call tracking metrics integration, your team will now be automatically equipped with key data points for more accurate reporting.