Behavioral Health RCM

Stronger Connections, Better Care.

Transform your practice with CRM software that records every patient interaction. From initial marketing outreach to inquiries and referrals, ensuring that no detail is ever missed.

Enhance internal communication and streamline pre-admissions processes with actionable insights that simplify complex workflows, making every step of the patient journey smooth and efficient.

Accelerate admissions and optimize marketing efforts. Designed for behavioral health organizations, addiction treatment centers, and substance abuse facilities, our CRM empowers your team to focus on what matters most: delivering exceptional patient care.

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Streamline daily tasks and improve operational transparency
with Lightning Step's integrated CRM.

Fully integrated behavioral health CRM that streamlines daily tasks and enhances operational transparency.

Fosters efficient communication and collaboration within your team.

Refine your marketing strategy, accurately track referrals, and accelerate the admissions process.

Empowering you to deliver life-saving care exactly when it’s needed, by optimizing every interaction.

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Admissions Dashboards

Inquiries, admissions, discharges, assessments. All in one place.

Comprehensive Admissions Dashboard
Contact Management Dashboard
VOB Dashboard
Bed Management & Bed Board
Portal Dashboard

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Marketing Analytics

Track outreach activities to each referral source.

Marketing Analytics
Web Inquiry Form
Online Booking
Secure Messaging
Staff Messaging

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Call Tracking

Easily track and manage calls.

Call Tracking Metrics
Calls Dashboard
Contact Management Dashboard

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Referrals Management

Simplify attribution by quickly tagging and tracking referrals.

Referral Management
Contact Management
Salesforce Integration
Enterprise CRM Integration

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Pre-Admissions Management

Scheduling pre-admission assessments, appointments, and bed assignment.

Individual Calendar
Shared Calendar
Bed Board Assignment
Pre-admission Patient Chart
Pre-admission Assessments

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"Lightning Step brought a consolidated approach for both our Clinical and Revenue Cycle processes."

Stevan Townsend, CIO

Newport Healthcare
“Our behavioral health techs, our therapists, our program directors, our social program directors, they're able to do their notes better. It's intuitive. The flow is great. We had phenomenal feedback on it.”

The OCD & Anxiety Treatment Center
"Lightning Step's treatment center EMR has definitely made our work days much more streamlined, simpler, and safer. It provides far superior revenue cycle management functionality with beneficial and efficient AR process."

Hammocks Recovery
"We have been able to improve communication using the client portal, increase the effectiveness of RCM and CRM, and automate all of our billing practices - including State Medicaid and Commercial Insurance."

Zia Recovery Center
“We chose Lightning Step because they are knowledgeable in our industry. Their services help streamline our documentation processes, increase authorizations for clients, increase revenue through billing, and our overall follow-up processes.”

Into Action Recovery Center
"We use Lightning Step to track incoming clients, log group notes, schedule notes, manage previous, current, and inquiring clients – it helps with EVERYTHING!”

Green Hill Recovery
“Lightning Step is very user-friendly, and their customer service is great. They are always quick to answer any questions or concerns.”

Luna Recovery Center