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Lightning Step Features August 2, 2022

We Provide On-Site Training


Providing the best treatment means that a provider must be involved in their patient’s care and are able to devote their time and attention to meeting their needs. Lightning Step Technologies’ All-In-One system fully integrates Customer Relation Management (CRM), Electronic Medical Record (EMR), and Revenue Cycle Management (RCM), eliminating the cross-communication pain points of multiple systems. 

Although our system is user-friendly, it may seem daunting to consider integrating into a new system. With our implementation process and on-site training, your team will feel confident in using our simple All-In-One solution. 

Lightning Step makes the training process easy, as everything you need is in one place. From referrals, call tracking, patient information, and interactions, to discharge and billing, everything is one access point, one system, and one customer service team. It is designed in a way that anyone can learn how to use it.

We have a strategic implementation and training process. We want to ensure treatment centers have all the tools they need to use Lightning Step’s All-In-One system. We will make sure that your team feels comfortable before going live and beyond. By having everything in one place, your team will find it much easier to complete everyday tasks and devote their time to giving their patients the care they deserve. 

You will also find that work will be easier than ever before throughout training. No manually re-entering data, switching systems to find answers, or getting lost in piles of paperwork. 

We also understand that all treatment facilities are different. It can be difficult and time-consuming trying to work with templates that are not customized for your company. Our team will work with you to ensure that everything operates based on your specific needs.

How Does Lightning Step Work With Treatment Centers?

Lightning Step Technologies understands that all treatment centers operate differently, and therefore, it is important that they can customize their system features.

We devote our time and support to making sure everyone is on the same page. Throughout the whole implementation process, we maintain a strong line of communication. We are here to learn about the ins and outs of your operations, answer any questions, and work directly with your staff, so they have all the knowledge they need.

Our All-In-One system is user-friendly, making it easy to navigate. With a fully integrated CRM, EMR, and RCM, everything you need, from referral to discharge and beyond, is just clicks away. 

The simplicity and ease of our system allow treatment centers to focus their time on the care of their patients. With less time behind a screen or filling out paperwork, treatment providers can spend time doing what they are passionate about. Our fully integrated system will increase patient and staff satisfaction, allowing treatment centers to provide the best care and reach as many people as they can. 

What Does the Implementation Process Involve?

Your assigned customer success manager (CSM) will begin with a “kick-off call” and gather all the information they need to start customizing your site. During this stage, they will thoroughly review any data templates and required integration information. 

A strong line of communication is maintained between the CSM and your system administrators. Our team is there to provide support and answer any questions throughout the implementation process. 

We believe in the importance of working directly with your staff. Your CSM will become familiar with your operations, build rapport with your team, and review your site so that everyone is on the same page and has a clear understanding of all the processes and procedures. 

Quality assurance is also maintained through each stage of the implementation process. We want to ensure that things are being done with care and accuracy and that everything runs smoothly.

During training, Lightning Step will teach your identified system admin how to be super users. Not only do we want you to know that you have our support when you need it, but we also want treatment facilities to be confident in all of the interworkings of the system.

Before going live, on-site training will have already been discussed and planned based on your teams’ availability. Training will continue for a week after going live to ensure a smooth transition.

What Is the Importance of In-Person Training?

We stress the importance of in-person training and an involved implementation process because we want treatment centers to be fully equipped with all the tools and knowledge they need to provide the best care to patients. 

Being able to fully utilize our All-In-One system will save treatment centers and staff time and money. It will allow all the necessary information to be at the fingertips of treatment providers without the hassle of having to navigate through separate systems and spending time repeatedly entering data.

In-person training allows Lightning Step to provide treatment centers with everything they need for a successful transition and improve the quality of their care. 

When your treatment center chooses Lightning Step Technologies, our specialists will come to your facility and train your team on how to operate our system. We understand that all treatment facilities operate differently and therefore have different needs. Our All-In-One system is customizable to help ensure that your patients are able to receive the best care possible. Lightning Step’s solution is completely user-friendly and designed in a way that anyone can learn how to use. With a fully integrated CRM, EMR, and RCM, everything you need is simply available to you without the struggle of navigating different systems. Our implementation process involves maintaining a strong line of communication, understanding the ins and outs of your operations, assuring quality through each step, and working directly with your staff members. We want your staff to get all the support and help they need before going live and after. To learn more about our All-In-One system, schedule a demo today.

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